The power of word of mouth: how earned media makes you more human

  • July 14, 2024
  • VSJDigital
  • 3 min read

In today’s digital age, brands are bombarded with countless marketing channels. From meticulously crafted social media campaigns to targeted advertising, businesses are fighting for a small share of consumer attention. But there’s one powerful tool that’s often overlooked: earned media.

Earned media, as opposed to paid advertising or brand-owned content, is the holy grail of organic advertising. It’s the positive buzz, the unsolicited recommendations, the glowing reviews, all the ways people talk about your brand without you having to pay a dime. Think of it as word-of-mouth marketing with vitamins.

So why is earned media so special? Here’s the secret sauce: credibility.

When a trusted source, whether it’s a reputable publication, a social media influencer, or even a satisfied customer, sings your praises, it carries immense weight. Consumers are bombarded with marketing messages, and they’ve become adept at filtering out the noise. But when someone they trust vouches for their brand, they break through the clutter and resonate on a deeper level.

Here’s how earned media taps into our inherent human desire for connection and trust:

Social proof: We, as humans, are programmed to follow the example of others. Positive earned media acts as social proof, signaling to potential customers that your brand is worth their attention.

Authenticity: In a world of carefully curated online characters, earned media feels refreshingly genuine. They are real people sharing their real experiences, fostering a sense of authenticity that paid advertising often struggles to achieve.

Emotional connection: Earned media can evoke powerful emotions, whether it’s the joy of discovering a hidden gem or the frustration of a negative experience. These emotional connections create a deeper bond between consumers and the brands they interact with.

But how do you grow, as a brand, this desired half-livestock?

Here are some key strategies:

Build a stellar reputation: The foundation of all earned media is a strong brand reputation. Focus on delivering exceptional customer experiences, creating high-quality products or services, and upholding your values.

Create newsworthy content: Don’t be just another brand in the sea of monotony. Create newsworthy content that sparks conversations, offers valuable information, or entertains your audience.

Engage with your community: social media is a goldmine for earned media. Actively engage with your audience, respond to comments and messages promptly, and engage in relevant conversations.

Become a thought leader: Establish yourself as an authority in your industry by sharing your expertise through blog posts, articles, or even public speaking engagements.

Develop influencer relationships: Partner with influencers who align with your brand values and target audience. But remember, authenticity is key. Don’t force endorsements; Focus on building genuine relationships.

Remember, the means won are a marathon, not a sprint. It takes time and consistent effort to build the trust and credibility that fuel positive word-of-mouth. But the rewards are substantial. Earned media can boost brand awareness, increase customer loyalty, and drive sales, all without breaking the bank.

In a world saturated with marketing messages, earned media allows you to connect with your audience on a human level. It’s the voice of a friend recommending a great restaurant, not a salesperson promoting a product. By harnessing the power of earned media, you can build lasting relationships with your customers and establish your brand as a trusted human entity in the digital marketplace.

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VSJ Digital Team

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